Veritex's New MFA System

The Veritex Security Promise.

At Veritex Community Bank we know that you, our customer, are our best asset. Now more than ever we all have to work together to ensure that our entire community remains safe from fraud and theft. At Veritex, we work very hard to keep your banking information safe and secure. We want you to feel confident when you bank in our branches or use Veritex Online.  To achieve our goal, we implemented a new multi-factor authentication (MFA) system. This system will greatly enhance your security when banking online or via a mobile device.

Our new system requires a second layer of security where your identity is verified by use of a device the customer has in his/her possession. Our system not only validates the username and password, we also verify your identity by using a unique system that communicates with your computer or phone. Our system gives you the most secure online banking experience available today using a validation process that takes only a matter of seconds. But seconds count – when it comes to your security!

Using Veritex’s MFA system is simple. In just a few easy steps your online banking access will be set-up and you will be able to quickly – and securely – access all of your banking information and manage your Bill Pay.

Using Veritex’s MFA system is simple. In just a few easy steps your online banking access will be set-up and you will be able to quickly – and securely – access all of your banking information and manage your Bill Pay.

Step One:

Once MFA is active, log on to Veritex Online banking as usual using your username and password.

Step Two:

Once you are logged into Online Banking, the system will ask you to choose a way that Veritex can send you your access code. These selections can either be a phone number or an email. If you choose phone number it needs to be a direct dial number, as your access code will be delivered in a voice message.

Step Three:

You will receive your access code in about 30 seconds. Once you have received your access code simply enter it into the field.

Step Four:

Select whether you want to make your online banking session a One-time Access (best if you are traveling or working on a computer that is not your own), or whether you want to activate the computer you are working on to be able to access online banking regularly. If you select “Activate this Computer for Later Use” you will not need to enter a pass code as long as you have “Cookies Enabled” selected in your internet setup and don’t delete your cookies. Once you have chosen, you will be entered into your normal Online banking screen.

As we implement the new system it critical that Veritex has accurate and updated information. This information is the key to the level of security that the program allows – the more detailed the information the tighter the level of security.

When using our system, you can rest assured.

• Unique User ID & Password - we give you a unique user name and a starter password. You will change that password on your first login and only you will know the new password you select from the privacy of your home or office. We also give you the ability to change your password at any time.
• Validation of Your Identity - we will validate your user identity by sending a secure access code to your phone or email and ask you to enter that code before proceeding. You can choose to store this code on your computer for future logins or choose to login for a single use only code (such as when you are using a public computer, Internet café, etc.)
• Peace of Mind - our system gives you the added peace of mind to know that should someone try to login using your username and password, we will immediately alert you by phone or email and you will be able to immediately lock them out. Unless they actually had physical possession of your phone or email – they would be stopped in their tracks!
• Secure Login From Anywhere - you can securely login from anywhere in the world by using our one time use access. The code you enter is only valid for one use and any information stored on that computer is useless to any potential hacker once you exit.
• Security & Flexibility - our online system is secure, yet flexible in today’s hectic world. On that rare occasion you forget your password, you can still login by using our “Forgot my Password” process and we will immediately send a secure access code to your phone or email and ask you to enter that code. This allows us to verify your identity, yet gives you the immediate access to your information – even in the middle of the night! Once logged in, you can setup a new password.
• Secure Tokens (Coming Soon)- Secure Tokens are devices issued to certain Personal Online Banking and Business Online Banking customers, who conduct monetary transactions that by their nature are considered a higher risk, such as Automated Clearing House (ACH) originations. These handheld portable devices generate a six-digit random number every 35 seconds which must be entered in order to complete transactions.