Mobile Banking Security

Mobile Banking

Veritex Community Bank is committed to protecting your banking account and personal information accessed through Veritex Mobile Banking. We work hard to keep your information secure and are committed to protecting it. To ensure the security of your account information, a number of security features have been built into mobile banking products:

Protect yourself when Mobile Banking

• Never share your private information (password, PIN, etc.) with anyone, expecially over your phone or pad.
• Use account nicknames instead of account numbers.
• Do not include any digits from your account numbers in passwords or nicknames.
• Add your Veritex’s short code to your device’s contact list with a distinctive name, so that you will recognize incoming messages are from Veritex Community Bank.

Immediately report the loss or theft of your mobile device to Veritex and your phones’s carrier. We can suspend your account activity until you know if your phone is just misplaced or if it is lost or has been stolen

Text Message Phishing Scams

Beware of a new phishing scams using text messages, also known as SMS messages, to trick you into divulging your account or debit card information.

Never believe a text message with an urgent tone about a concern with your bank or debit card account. People who have gotten these were asked to call a given phone number to verify their account details. When called, the phone number went to a voice message suggesting it was from their bank asking the caller to enter their debit card number, PIN, and in some cases, the expiration date. Veritex will NEVER request confidential account details like these in text message alerts.

If you receive a text message regarding a problem with your debit card account, immediately delete the message. Do not reply to it or call the given phone number as requested in the message. Then contact your Veritex branch immediately or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to report the text scam.