Setting Up Veritex Online Banking & VeriPay

Getting Started

Existing Online Banking Customers

If you are an existing online banking customer, it is not necessary to complete a new enrollment form to add an existing account or a new account. Simply contact your local branch and they can add it for you.

New Online Banking Customers

If you are a new Veritex Bank online customer, complete an online banking form. You will receive a confirmation e-mail with login instructions within two days.

Login Instructions

Log onto www.veritexbank.com and enter your Login ID and your initial password, then click login.

Change Your Password

Once you have entered your temporary password, Online Banking requires for you to enter a new password. Use this password to access Online Banking in the future.

Enter your initial password. Next, enter a New Password, then re-enter it to verify.
Click Change Password to continue to Online Banking.

Register your computer

Once you have set up your new Password, the next step will be to register your computer. You will be directed to a page displaying the secure contact information we have on file for your account that was used in the login process. Choose the delivery method (Phone, E-Mail or Text) to receive your secure access code. If you choose phone, you will get an automated phone call with an access code to write down. Enter, or cut and paste, the access code you received by phone, e-mail or text. Choose to activate this computer for later use or give me one-time access only (do not activate this computer).

Account Access

After you have completed the login process, you will land on the Veritex Online Banking Account Summary screen. Here, you can get a quick snapshot of your current checking, savings and loan accounts.

Account History

Select an account name from the Account Access screen to view more detailed information such as recent debit transactions, as well as cleared checks or deposits for your Veritex accounts.

View your transaction details and sort by date, check number or transaction type.
Click a linked check number to view an electronic image of the check.
Enter the dates in the fields provided and click Submit to view a different date range.
If you would like to view another account, select the account from the drop-down menu and click Submit.

With the Export feature, you can download transaction history to your computer in a format compatible with your personal financial software.

Transfer Funds

The account transfers feature in Online Banking will allow you to quickly and easily transfer funds between Veritex accounts. You can make immediate, one-time transfers or schedule transfers in the future.

To schedule a transfer, click Transactions from the navigation menu, then click Funds Transfers.
Enter the Transfer Amount, the accounts to transfer From and To and the Start Date.
Select the Frequency, Number of Transfers and if you would like an Email or Text Notification when the payment is sent.
Click Save Transfer and confirm the details of the transfer on a secondary screen. You may edit the Scheduled Transfer any time prior to processing.

e-Statements

With Online Banking, you can view, print or save your most recent account statements through the e-Statements feature. To view your statements online you will need Adobe® Reader® installed on your computer. Adobe Reader® is offered by Adobe® as a free download at their website, www.adobe.com.

Select Accounts from the navigation menu and select statements.
Choose a statement for a particular account. You can save the statement to your computer or print hard copy for your records.

Alerts and Notifications

With Online Banking, you will have the option to set up notifications to stay on top of your accounts. You can receive emails letting you know when your balances go above or fall below a preset amount, when a check has cleared or even when a CD has matured. You will not need to set up your alerts and notifications again since they will transition to the new Online Banking system. Please verify that your alerts transitioned properly.

From the navigation menu, select Preferences, then click Alerts.
To activate an alert, check the box and select the account you wish to be notified about.
Enter your notification amounts.
Enter the email address you want notifications sent to and click Submit.

My Settings

To make changes to your Online Banking experience, select Services from the main navigation. Here you can update information affecting your session and personal information. From here you can:

Change your password.
Update your email address. It is very important to keep your email up-to-date.
Change account nicknames for easier recognition by selecting this link.
Change your User ID. Your User ID must be 4-10 characters in length and contain at least 1 number and one symbol.
Change your address.
Select the accounts where the specific preferences apply.

Commercial Online Banking

Veritex Commercial Customers will be able to access a more comprehensive slate of online banking services. Commercial clients will be able to setup recurring funds recipients, manage single payments and receipts, wire funds domestically and internationally, manage payroll and tax payments and manage collections. Enhanced security features include password-protected multi-level access to account information and set-up multiple alerts and delivery preferences to different people in the company.

Veritex VeriPay Online Bill Pay

VeriPay Online bill pay allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment, and the account you want the payment to come from.

What are the benefits of Online Bill Pay?

Online bill pay saves you time and money versus sending payments through the mail.
Save time – It takes only minutes to pay your bills each month. You save time on trips to the post office and writing checks. Features such as recurring payments allow you to set up a schedule to pay your bills automatically.
Save money – Online bill pay saves you money on postage, late fees, and checks. Customers save on average $145* per year.
Stay organized – Your payment history is stored online so you won’t have to file and sort through paper receipts.
Gain peace of mind – You can schedule payments in advance so you won’t have to worry about paying bills when you travel. Bill pay reminders are also available that notify you it’s time to pay your bill.
Helps the environment & saves paper - there are no checks to write or envelopes to mail. Plus, you’ll do your part to ease emissions from transporting your bill from your home to your biller.

*Based on average postage, late fees, and interest paid per year

Setting-up VeriPay Bill Pay in Online Banking

Once you are enrolled in Veritex Online Banking your supplied password will already have you set up for Bill Pay. However, you will still need to set up all of your payees and scheduled bill pay transactions.

You can add a company payee, such as your credit card company, utility company, cell phone or insurance provider, or an individual payee, such as your electrician or friend.

Adding a company payee

Go to the Payees tab on the navigation bar and select Add a Payee.
Select Add a Bill.
Select Company as the type of payee to add.
You will automatically move to the Add a Bill screen. Add the name of the company you would like to pay, your payee’s account number, the payee’s phone number and payee’s zip code. You can find this information on your most recent paper bill. Click Next.

You will be directed to this Review screen. Check the payee information that you entered for accuracy and click Submit.

You will be directed to this Finished screen. You’ve successfully added a company payee and can now make payments.

Adding an individual payee

If you have the individual’s account information:

Go to the Payees tab on the navigation bar and select Add a Payee.
Select Add a Bill.
Select Individual as the type of payee to add; you will be prompted to enter a challenge phrase.
Enter the individual’s name you would like to pay.
Enter a nickname for the payee. The nickname will appear as the payee when you make payments. Examples of nicknames would be “Joe’s Plumbing”.
Choose how you would like your payment to be made.
Enter their account information
- Electronic payments are deposited directly into your payee’s bank account.
- You will need to obtain bank account and routing information from your payee.
- Check payments are made if your payee’s bank account information is unavailable. You will need to provide your payee’s mailing address.
Click Next and review the information you entered on the previous page.
Click Activate Payee Now.
The last step will be obtaining an activation code for the payee you entered. Select the preferred delivery method and click Request Code Now.
Once you received the activation code from the preferred delivery method, you will enter the code and click Submit. You can now make payments to this payee.

How to Make a Payment

You can make single or recurring payments using online bill pay.

Single payments are payments that are made one time only.

Recurring payments are payments that are made regularly such as weekly, monthly, etc. for the same amount, such as mortgage payments or subscription services.

To make a single payment:

Go to the Payments tab on the navigation bar and select Single Payment.
Select the payee you wish to pay.
Select the pay from account (if applicable), enter the amount to pay and process date.
Click Next to review.
Click Submit Payment. Your payment will be processed on the date indicated.

Make a recurring payment

Go to the Payments tab on the navigation bar and select Recurring Payment.
Select the payee you wish to pay.
Select the pay from account (if applicable), the amount you want to pay, how much, how often to pay, and whether to pay ‘before’ or ‘after’ if payment were to occur on a non-processing day.

Click Next to review.
Click Submit Payment. Your first payment will be processed on the date indicated.

Other Bill Pay Features

How to View Scheduled Payments

Easily review your upcoming payments by clicking on the Payments Menu and selecting Scheduled Payments.

A list of all payments will be displayed with details including payee amount and process date.

The View Options box in the left hand corner allows you to modify your search options, sorting by date range, payee, amount, frequency and more!

How to View Payment History

View the status of all your past payments with the flexibility to search your payment history up to 18 months.

Go to the Payments Menu and select Payment History. You will notice the Payment Search option located in the top left corner of this page. Select the Process Date Range and click New Search located at the bottom of the left pane.

Search by multiple categories or a specific category

Search by all payees or a specific payee.

Search by process date range.

A Display Options tool is available, located in the box directly below the Payment Search allowing you to sort based on Payment Status.

Enjoy full payment visibility in one simple-to-use tool, making it easier to balance your checkbook without having to write a single thing down.

How to Edit Contact Information

Has any of your contact information changed? Keeping this information current is critical to your bill pay needs! Should your email address or cell phone number change (or other personal information), update it by following these simple steps.

Go to the Options Menu and select View Contact Info.

To change or add information, click on the Update button next to the respective category that you wish to edit. The options include: Address, Phone Numbers, Email Address, and Mobile Devices.
You will then be prompted to answer a challenge question. Enter your response and click Submit.
Type in the information you want to update and simply click on Submit to save.

How to Edit Payee Information

Once you’ve added your payees, you can edit certain information. Here’s how:

Go to the Payees Menu and select View Payees.
Scroll down through the page to locate the specific payee that needs editing.
Once you have found the payee, click the Edit option to the right of the Payee’s name.
You will be prompted to answer a challenge question. Enter your response and click Submit.
From this screen, you will be able to edit Payee Nickname, Payee Account Number, Payee Category, and Default Pay From Account. Finalize your edits by clicking Submit Changes.
To return to the previous page, click on Return to View Payees.

If you need to change information about the payee that is found in a locked field, click the Submit a Payee Change Request link at the bottom of the edit page. Next, enter the correct information. Changes of this nature must be researched by a representative, and you will receive a response within 1 to 2 business days in your secure message center.

Paying Bills from More Than One Account (Optional: Available for Plus Product Only)

Interested in paying bills from multiple accounts within the same financial institution? It’s easy to add a pay from account:

Go to the Options Menu and select Pay From Account
Under View Options, select Add Account
Enter the draft account information and click Submit Account

An email notification will be posted in the Secure Message Center when the account has been approved by your financial institution, and then you are ready to make payments!

Why do we use Challenge Phrases?

And what happens when I don’t know the answer?

Our Challenge Phrases are included in bill pay as an additional security measure. There are certain times in bill pay when a Challenge Phrase will be presented. The Challenge Phrase must be answered correctly to continue.

Occasionally you might enter an incorrect answer, after three failed attempts the system will be locked out. If you are locked out of your bill pay site due to an incorrect challenge phrase response, you will need to contact a Customer Service Representative (CSR) at your financial institution. The CSR will be able to instantly unlock the account once you have provided information that verifies you are the Account Holder.

Still have questions about Bill Pay?

Customer Support is here to help! Contact Information for Support can be found on the Home Page of your bill pay site. There are two ways in which you can contact Support for any question or issue you may be experiencing.

Chat – this feature is always located in the top right-hand corner. Live chat is always available during support center hours.
If you prefer a phone call, contact your Support Representative. This number is displayed in the footer of the bill pay site.

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